Responsible Gaming — Your Wellbeing Comes First at 35dg
At 35dg, gambling is meant to be an enjoyable form of entertainment. We provide a full suite of responsible gaming tools — from deposit limits and time-out features to self-exclusion — so every player in Bangladesh can stay in control at all times.
Responsible Gaming Tools at 35dg
Every 35dg player has free access to a comprehensive set of responsible gaming controls directly within their account. These tools are designed to help you keep gambling enjoyable, affordable, and firmly within your own boundaries.
Deposit Limits
Set a daily, weekly, or monthly cap on how much you can deposit into your 35dg account. Once a limit is active, the platform will automatically block any deposit attempt that would breach your chosen threshold. Increases to deposit limits carry a mandatory 24-hour cooling-off period before taking effect.
Loss Limits
A loss limit caps the total net losses you can sustain within a defined timeframe — daily, weekly, or monthly. When your loss limit is reached, 35dg will prevent further real-money wagering for the remainder of that period. This tool is particularly useful for players who want a hard financial safety net in place.
Time-Out Feature
Need a short break? The time-out tool lets you pause your 35dg account for a set period — from 24 hours up to 6 weeks. During a time-out, you cannot log in, place bets, or make deposits. The pause takes effect immediately and cannot be reversed before the chosen period expires.
Self-Exclusion
If you feel that gambling is negatively impacting your life, self-exclusion allows you to close your 35dg account for a minimum period of 6 months, or permanently. Self-exclusion is immediate and irreversible for its full duration. Your account will be closed, your balance returned, and all marketing communications will cease. To apply, contact our support team at [email protected].
Reality Checks
Reality check notifications alert you at regular intervals — every 30, 60, or 120 minutes — reminding you how long your current gaming session has lasted and showing a summary of your wins and losses. This gentle nudge helps you make a conscious, informed decision about whether to continue or stop playing.
Account History & Statements
Your full transaction history, bet records, and account statements are available at any time from within your 35dg account dashboard. Reviewing your history regularly is one of the simplest and most effective ways to keep track of your gambling activity and spot any patterns that concern you early.
How to activate these tools: All responsible gaming controls are available inside your 35dg account settings under the "Responsible Gaming" tab. To request self-exclusion or if you have difficulty accessing your account settings, contact our 24/7 support team at [email protected] and we will action your request immediately.
How 35dg Approaches Responsible Gaming
35dg believes that gambling should always be a voluntary, affordable, and enjoyable leisure activity. We are committed to providing a gaming environment where players across Bangladesh — from Dhaka to Chittagong, Sylhet to Khulna — can engage with sports betting, live casino, and slot games with full confidence that their wellbeing is protected.
Our responsible gaming framework is built on four core principles: player awareness, practical control tools, staff training, and proactive support outreach. These four pillars work together to ensure that 35dg remains a platform where entertainment comes first and financial harm is actively prevented rather than simply treated after the fact.
Gambling as Entertainment
The most important thing to understand about gambling is that it is a form of paid entertainment, not a reliable way to make money. The house always holds a mathematical edge across every product on the platform — whether that is a cricket bet, a slot spin, or a hand of live blackjack. Players who treat gambling as income are far more likely to chase losses, exceed their budgets, and experience financial stress. 35dg actively discourages this mindset and promotes the view that gambling is fun precisely because it is uncertain — and it is most fun when played within comfortable limits.
Underage Gambling Prevention
The 35dg platform is strictly for adults aged 21 years and above. We enforce a rigorous age verification process during registration and require identity documentation before any withdrawals are processed. If you suspect that someone under the age of 21 is accessing the platform, please notify us immediately at [email protected]. We take underage gambling extremely seriously and will act without delay on any such report.
Staff Training and Monitoring
All 35dg customer support staff receive dedicated responsible gaming training and are equipped to identify behavioural patterns that may indicate a player is experiencing difficulties. Our systems flag accounts that display high-frequency play, large escalations in bet size, or repeated failed deposits for internal review. In some cases, our support team may proactively reach out to players to check in and share information about available tools.
Important Reminder: Gambling cannot solve financial problems. If you are gambling to cover debts, pay bills, or support yourself or your family financially, please stop and seek help. Contact our support team or reach out to a trusted person in your life today.
How to Activate Responsible Gaming Tools
Log In to Your Account
Visit the 35dg platform and sign in using your registered username and password.
Go to Account Settings
Navigate to your profile menu and select the "Responsible Gaming" section from the settings panel.
Choose Your Tool
Select from deposit limits, loss limits, reality checks, time-out, or self-exclusion. All tools are free and available instantly.
Set Your Parameters
Enter your chosen limit amount or break duration. Confirm your selection and the tool activates immediately.
Need Help? Contact Support
If you encounter any difficulty activating a tool, our 24/7 support team will action your request within minutes via live chat or email.
Need to Talk to Someone?
If gambling is affecting your mental health, relationships, or finances, our support team is here to listen without judgement — 24 hours a day, 7 days a week, 365 days a year.
Send us an email with the subject line "Responsible Gaming Support" and a member of our trained team will respond as a priority within one hour.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always easy to recognise in yourself. The following are common warning signs. If you identify with several of these, we strongly encourage you to use our self-exclusion tool and reach out to our support team.
Chasing Losses
Continuing to gamble in an attempt to win back money you have already lost, often increasing bet sizes to recover faster.
Gambling Beyond Your Means
Spending money on gambling that is needed for rent, food, bills, or other essential expenses.
Losing Track of Time
Regularly spending more time gambling than you intended, losing hours without realising it.
Hiding Gambling Activity
Feeling the need to conceal how much time or money you spend gambling from family members or close friends.
Mood Dependent on Results
Feeling anxious, irritable, or depressed when not gambling, or when gambling sessions result in losses.
Borrowing to Gamble
Taking loans, borrowing money from friends or family, or using credit to fund gambling activity.
Ask Yourself These Questions
Honest self-assessment is one of the most powerful tools available to any player. Work through the questions below. If you answer "yes" to three or more, we recommend speaking with our support team about your options.
Do you find yourself thinking about gambling even when you are doing something else, such as working, studying, or spending time with family?
Have you ever felt the need to gamble with larger amounts of money to get the same level of excitement that smaller amounts used to provide?
Have you made repeated unsuccessful efforts to cut back on, control, or stop gambling?
Do you gamble as a way to escape from problems, stress, or feelings of helplessness, anxiety, or depression?
Have you ever lied to family members, friends, or your employer about the extent of your gambling?
Has gambling ever jeopardised or damaged an important relationship, your job, or your educational or career opportunities?
Have you ever relied on others — family, friends, or financial institutions — to provide money to relieve a financial crisis caused by gambling?
If you answered yes to 3 or more questions, we strongly encourage you to activate a time-out or self-exclusion through your account settings, or contact our support team at [email protected] for immediate, confidential assistance.
35dg is Strictly 21+ — Underage Gambling is Prohibited
The 35dg platform is available exclusively to individuals who are 21 years of age or older. We enforce this policy rigorously through a mandatory identity verification process that every player must complete before depositing funds or placing their first real-money bet. Acceptable identification documents include a valid National Identity Card (NID), passport, or birth certificate issued by the relevant Bangladeshi authority.
In addition to registration-time checks, 35dg reserves the right to request additional proof of age at any point during a player's time on the platform. Any account found to belong to a person under the age of 21 will be suspended immediately, all associated winnings will be voided, and deposited funds will be returned to the verified payment source.
Protecting Young People in Your Home
If you share a device — mobile phone, tablet, or desktop — with family members who are under 21, we strongly recommend taking the following precautions:
- Always log out of your 35dg account completely after each session and never save login credentials on shared devices.
- Enable parental control software on shared devices to block access to online gambling websites.
- Store your login details securely and never disclose your username or password to anyone, including younger family members.
- Talk openly with young people about the risks of gambling and why it is an adult activity only.
If you believe a minor has accessed the 35dg platform using your credentials or an independent account, contact us immediately at [email protected] with the subject line "Underage Access Report". We will investigate and act swiftly.
Play Smart, Stay in Control
Responsible gaming is the foundation of everything we do at 35dg. When you play within your limits, gambling stays fun. Explore our platform knowing that world-class player protection tools are always at your fingertips.
21+ Only If gambling is no longer fun, please use our self-exclusion tool or email [email protected] for confidential help.